Hey, I’m Ihemji.
I am committed to crafting and building innovative products that customers rave about and evangelize.
Product management isn't just a career choice for me, it's a passion. While I began my journey training in commercial law, the spark just wasn't there. It was the thrill of innovation, the magic of combining strategic thinking with creative problem-solving, that truly ignited my passion.
This fascination with how businesses evolve and thrive even beyond the visionary's presence started with a childhood curiosity. The answer, I discovered, lies in continuous innovation – in finding new solutions to today's challenges and anticipating the needs of customers constantly. As a product manager, I get to live this fascination every day, crafting solutions that not only resonate with users but also fuel business growth.
Achievements:
Leveraged AI to automated ASOS Returns Processes, improve delivery services which resulted in streamlined processes, cost reduction and increased customer satisfaction score by 40% (from 45% to 85%).
Prioritized customer privacy and company security at ASOS by implementing data privacy features and elevating customer privacy standards, mitigating potential regulatory risks such as £20M+ fines.
Boosted ASOS revenue by 15% by using SQL manipulations to eliminate carrier allocation failures, reducing order cancellations and ensuring seamless carrier assignments.
Leveraged AI to distinguish Mindtickle from traditional LMS by transforming it into a comprehensive Sales Readiness solution. Achieved product-market fit and increased customer acquisition by 20% in the EMEA. Increased customer lifetime value by 30% and monthly active users by 45%.
Enhanced Achilles Network's revenue by 25% through innovative features and a strategic GTM strategy, exceeding the annual revenue goal by an additional $1 million.
My PM Approach
There are two main principles that guide my approach to product management:
Innovation
The market is constantly evolving, and new technologies and competitor offerings emerge regularly. Product managers who can identify and leverage innovation will ensure their products stay relevant and competitive.
User-Centric Development
In today's crowded marketplace, user-centric products stand out. Understanding user needs better than competitors allows you to differentiate your product and attract a loyal customer base.
Additionally, product managers can build products that people actually want to use. This leads to higher adoption rates, user satisfaction, and ultimately, a successful product.
Featured Projects
ASOS Delivery & Returns Upgrade
Increased customer satisfaction for ASOS Delivery and Returns Service score by 40% (from 45% to 85%) through introduction of new intuitive features.
Customer Data Protection within Supply Chain
Prioritized both customer privacy and company security by minimizing PII exposure. This mitigated potential regulatory risks of data breaches with fines exceeding £20 million.
Enhanced Sales Rep Performance and Call AI Adoption in the EMEA Market
20% Growth in EMEA Customer Acquisition through user-centric product changes and 45% Growth in Monthly Users with a tool both reps and leaders love.
Feedback
“Ihemji's meticulous attention to detail is fantastic. She has this incredible ability to uncover every facet of a problem, which ensures we're building the best possible solution for our customers. It's truly inspiring to see her dedication in action – she's always going the extra mile to make sure the customer is at the center of everything we do.”
Josephine, Business Analyst at ASOS
"Ihemji consistently delivers outstanding work and fosters a positive team environment. Her encouraging attitude and unwavering support are invaluable, especially when tackling challenging engineering problems. She truly lifts the spirits of everyone around her."
Tanya, Software Engineer at ASOS
Get in Touch!
I'm always interested in exciting new projects. Feel free to reach out if you see a potential fit.
